Terms & Conditions

Please read these terms carefully before using the TholaCash website and applying for a loan.

This is a template Terms & Conditions page for a loan application website. You should have a legal/compliance professional review it to ensure alignment with South African law and your licensing requirements.

1. Definitions

  • “TholaCash”, “we”, “us”, “our” refers to TholaCash Financial Services.
  • “Customer”, “you”, “your” refers to any person using this website or applying for a loan.
  • “Website” means this TholaCash web application, including all pages, forms and services.
  • “Loan” means a short-term credit product subject to eligibility and approval.
  • “Application” means the information and documents submitted by you when applying.

2. Acceptance of Terms

By accessing or using the website, creating an account, or submitting a loan application, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.

3. Eligibility

You may apply for a loan if you meet our minimum requirements (which may change from time to time), including:

  • Being a South African resident with a valid South African ID number.
  • Having a valid bank account in your name.
  • Having income (e.g., employment or regular earnings) and an expected salary date.
  • Providing required documents such as 3 months bank statements or 3 months payslips.
  • Providing consent for checks required to assess your application (e.g., credit check).
Important: Meeting the eligibility requirements does not guarantee approval. All applications are subject to assessment.

4. Application Process

When you apply, you will be asked to provide:

  • Loan amount selection and next salary date.
  • Your ID number and related information.
  • Consent to a credit bureau check (where applicable).
  • Monthly expenses and affordability details.
  • Banking details for disbursement and repayments.
  • Supporting documents (bank statements and/or payslips).

We may request additional information or documents to verify details and reduce fraud risk.

5. Credit Checks, Verification & Consent

By ticking the consent checkbox during the application process, you authorise us (and our service providers) to conduct verification steps and, where applicable, perform a credit bureau check to assess your application.

If you do not provide consent, we may be unable to process your application.

6. Pricing, Fees, Interest & Disclosures

Loan pricing may include interest, fees, and other lawful charges. The total repayment amount will depend on the amount borrowed and applicable charges shown during your application.

  • We aim to be transparent about fees, interest and the total repayment amount.
  • All pricing must comply with applicable South African laws and regulations.
Note: Ensure your final fees/interest model and disclosures are reviewed by legal/compliance before production.

7. DebiCheck / Mandate Authorisation

Where applicable, we may use mandate authorisation (such as DebiCheck) to confirm your agreement to debit your account for repayments. This helps reduce unauthorised debits and supports reliable collections.

If mandate authorisation fails, your application may be declined or your loan may not be disbursed.

8. Repayments

If your loan is approved and disbursed, you agree to repay the total repayment amount on the agreed repayment date(s), typically aligned with your salary date.

  • Late or missed repayments may result in additional lawful charges, collections actions, or reporting to credit bureaus (where applicable).
  • You are responsible for ensuring sufficient funds are available in your account for debits.

9. Customer Responsibilities

  • You must provide accurate, complete and up-to-date information.
  • You must not submit false documents or impersonate another person.
  • You must keep your login credentials confidential.
  • You must notify us of any unauthorised account access or suspicious activity.

10. Data Protection & POPIA

We process personal information in line with privacy and data minimisation principles. Please see our Privacy Policy for details on what we collect, why we collect it, how we protect it, and retention periods.

11. Website Use & Acceptable Use

You agree not to:

  • Use the website for unlawful purposes or in a way that harms TholaCash or other users.
  • Attempt to access systems or data you are not authorised to access.
  • Upload malicious files or attempt to disrupt service availability.
  • Copy, scrape, or misuse website content in a way that violates applicable laws.

12. Intellectual Property

Website content, branding (including the TholaCash name and logo), design and materials are owned by TholaCash or licensed to TholaCash and may not be used without permission.

13. Service Availability

We aim to keep the website available and reliable, but we do not guarantee uninterrupted access. Maintenance, upgrades, or technical issues may result in downtime.

14. Limitation of Liability

To the extent permitted by law, TholaCash will not be liable for indirect, incidental, or consequential losses arising from your use of the website or inability to use it. Nothing in these terms limits liability where it cannot be limited by law.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website indicates acceptance of the updated terms.

16. Contact

Phone: 069 037 2796

If you have questions about these terms, please contact us via the Contact page or the number above.

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