Frequently Asked Questions
Answers about loans, applications, repayments, and support.
TholaCash Financial Services is a short-term lender offering quick payday loans in South Africa. Our loans are designed to help with emergency expenses until your next payday.
A payday loan is a short-term cash loan that you repay on your next salary date or within a short period, usually within 30 days.
You can typically borrow between R500 and R8,000, depending on your income and affordability assessment.
Once approved, funds are usually paid into your bank account within minutes or a few hours, depending on your bank.
Yes. You can apply for a payday loan online using your phone or computer without visiting a branch.
Most applicants need:
- A valid South African ID
- An active bank account
- Proof of income or recent bank statements
- A mobile phone number
Yes. Responsible lenders perform credit and affordability checks before approving any loan.
Possibly. Approval depends on your current income and affordability, not just your credit history.
Payday loans are usually repaid on your next payday or within 30 days, depending on your agreement.
Interest and fees are regulated under the National Credit Act. Lenders must follow legal limits set by the National Credit Regulator.
Typical loan costs may include:
- Interest
- An initiation fee
- A monthly service fee
All costs are clearly shown before you accept the loan.
Yes. You will receive a pre-agreement quotation showing the full cost of credit before signing the loan agreement.
If approved, the loan is paid directly into your bank account.
Responsible lenders operate under the regulations of the National Credit Regulator and comply with the National Credit Act.
Repayments are usually made through:
- Debit order
- EFT payment
- Bank transfer
Yes. You can repay your loan early, which may reduce the amount of interest you pay.
Missing a payment may result in:
- Additional fees
- Negative impact on your credit record
- Collection procedures if the loan remains unpaid
Yes. Once your previous loan is fully repaid, you may apply for another loan.
Yes. Reputable lenders use secure systems and encryption to protect your personal and financial information.
No. Payday loans are usually unsecured loans, meaning you do not need to provide assets as collateral.
Yes. Self-employed applicants may apply if they can provide proof of regular income.
You may be asked to upload:
- ID document
- Bank statements
- Proof of income
Yes. Payday loans are legal if the lender complies with the National Credit Act and is registered with the National Credit Regulator.
You may cancel your loan within the cooling-off period, depending on the terms of your agreement.
An affordability assessment checks whether you can reasonably repay the loan without financial difficulty.
Yes. TholaCash applications are designed to work on mobile phones, tablets, and computers.
If your application is declined, you may apply again after a waiting period, usually around 30 days.
Applications may be declined due to:
- Insufficient income
- High existing debt
- Failed affordability assessment
- Incomplete information
To stay safe:
- Only use registered lenders
- Never pay upfront loan fees
- Never share your bank PIN or passwords
You can contact TholaCash through:
- Phone: Cell 069 037 2796, Landline 087 265 5945
- Email: loans@tholacash.co.za
- Address: 1013 GA Visser, Grobler Park, Roodepoort, 1724
- Online application support
Customer support can assist with loan applications, repayments, and general questions.