Review Process

How TholaCash Reviews Your Loan Application

Every application goes through a structured review before a final decision is made. This page explains what we check, why we check it, and what happens after each stage.

Decision Areas
4 Core Checks

Affordability, documents, credit profile, and mandate readiness all form part of the final review.

Step 1

Affordability Review

We look at the information you provide about your income, salary date, and monthly expenses to understand whether the requested loan amount is affordable and aligned to responsible lending principles.

  • Income and salary timing are reviewed.
  • Monthly expense information is assessed.
  • If the requested amount is too high, an alternative offer may be presented.
Step 2

Supporting Documents Review

Our team checks the uploaded document set as one package. We verify that the files are readable, current, and consistent with the details submitted in the application.

  • We review either your latest payslips or your latest bank statements.
  • Names, dates, and income detail are checked for consistency.
  • If the set is not enough, we may request the alternate document type.
Step 3

Credit Profile Review

A credit-related assessment supports the overall decision. This is one part of the process, not the only factor, and it works together with affordability and document verification.

  • Credit profile information helps guide risk decisions.
  • Affordability and document checks still matter alongside the credit result.
  • A weak result may reduce the chance of approval.
Step 4

Mandate and Final Decision

If your application is approved, we issue your official loan quote and DebiCheck mandate in your dashboard. You review the quote, sign the mandate, and the application moves to final completion.

  • You receive the official quote in your dashboard.
  • You sign the DebiCheck mandate using OTP verification.
  • Once everything is completed, the loan moves toward disbursement.

Possible Outcomes

  • Approved: you receive your loan quote and mandate in the dashboard.
  • More documents required: we may ask for the alternate document type to complete the review.
  • Declined: the application does not move forward if the review requirements are not met.

What Helps You Move Faster

  • Upload a clear and complete document set.
  • Use current income and banking information.
  • Check that your cellphone number and email address are correct.
  • Respond quickly if more documents are requested.

Ready To Apply?

Start your application once you understand how the review process works.

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